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FAQ's
Q.
My mail list is very important to me. What prevents someone
from getting my mail list while it is uploading?
A.
We use 128-bit encryption on our web site. This is the same
level of security that retailers and financial institutions
use on the Internet. For more information concerning data
encryption, visit
www.verisign.com.
Q.
Why don’t my sample files show on my screen?
A.
The main reason this happens is because the file is still
loading. If you have a slow Internet connection it can take
up to a minute for some sample files to load. Please be
patient.
Q.
When I enter my Customer
ID and Password, I get the error "You
don't have authorization to be on this page/site or there
has been no activity on the site.
Try logging in again." I click on
Try logging in again, retype their login and
password and am able to enter the site.
A.
Ensure that the web site you
are using is
http://www.bds.banta.com
and not 68.93.8.241.
Q.
Why do you prohibit sending mail lists via email?
A.
Email files are discouraged for many reasons. The main
reasons are that when the file is sent through email, only
the recipient gets notified. When a file is uploaded through
the web site, the Administrative Coordinator and the
Customer Service Representative are automatically
notified. When email is used the communication is delayed.
Other reasons email is discouraged for sending files are: 1.
Some email providers strip large file attachments; 2. In
some cases, the data can get corrupted during email
transmission, particularly if the file is not zipped before
transmitting; 3. Email can sometimes take days to reach its
recipients depending on problems outside RR Donnelley;
and 4. If the file attached is large, the email may not be
able to take place until after business hours. The best way
to send data is by logging in and clicking on "Submit a
File".
Q.
Why does RR Donnelley List Services want my data zipped?
A.
The biggest advantage of zipping the file is that it will
save you time when uploading/downloading files across the
Internet or through physical media because of the way it
compresses or shrinks the size of the file. It also may help
protect the data from corruption during transmission.
Q.
How do I actually zip a file?
A.
Locate the file using Windows Explorer and right click on
the file. Select the feature, Add to Zip, and it will begin
to zip or compress the file for you. Or, from the desktop
right click in a blank area, choose New and click on WinZip,
it will then ask you for the location and name of the zip
file you want to create. Select the files to add to the zip
file and then click the Add button.
Q.
How do I unzip a file?
A.
Locate the zipped file on your computer and double click on
it. If you have WinZip set up as the default for all .zip
files, the WinZip program will automatically start. Select
the files to unzip and click Extract. In the box Extract to:
specify the location to unzip the file(s). To download a
shareware version of WinZip just follow this link to
www.winzip.com
Q.
What is the primary address?
A.
The primary address (also known as Address 1) is the address
that is located immediately above the City, State, Zip Code
line on the mailing label. The primary address is the
address to which the mail is to be delivered. For example,
if an address record has both a street address and a PO box
number and the recipient wishes to receive their mail at the
PO box, then the PO box number should be placed in the
primary address field on your database file.
The secondary address
(also known as Address 2) is located immediately above the
primary address on the mailing label. This may contain
information such as apartment numbers, suite numbers,
building names, etc. Address 3, if it exists, is located
immediately above the secondary address on the mailing
label. Address 4, if it exists, is located immediately above
address 3 on the mailing label. As a general rule of thumb,
the most important address information required for delivery
should be placed in the primary address field on your list
file, followed by the second most important data placed in
the secondary address field and so on.
Q.
What information is needed to run my mail list?
A.
The quantity to process
- If we are to remove duplicate records
- Class of mail
- If the mail is Regular rate or Non-Profit rate
- Advertising Percent
- ACS Code if any
- Permit number for standard mail or USPS No. for
Periodical mail
- If the standard mail indicia is printed on the
publication
- Type of Output (Inkjet, Pressure Sensitive Labels or
Cheshire Labels)
- Number of mailing versions, quantity for each and how
to identify them
- Weight per piece per mailing version
- Which data fields to carry on the output, i.e. which
fields should be printed on the label or ink jet address
- Type of Output (Inkjet, Inkjet w/Indicia, Pressure
Sensitive, Pressure Sensitive w/Indicia, Cheshire or
Cheshire w/Indicia)
- Any other information specific to your publication.
Q.
How should I format my APO and FPO (military) addresses?
A.
The APO or FPO designator should be placed in the City field
and AA, AE or AP should be in the State Code field.
Q.
How should I format Canadian addresses?
A.
Place the Canadian City consistently in the same field as
Domestic Cities. Place the Canadian Province abbreviation in
the same field as Domestic State Codes, making sure it is
properly abbreviated. Place the Canadian Postal Code in the
same field as Domestic Zip Codes, making sure the postal
code is correctly formatted. Place Canada in the Country
field.
Canadian Province abbreviations: AB-Alberta; BC-British
Columbia; MB-Manitoba; NB-New Brunswick; NL-Newfoundland/Labrador;
NS-Nova Scotia; NT-Northwest Territories; NU-Nunavut; ON-Eastern
Ontario, Central Ontario, Metropolitan Toronto, Southwestern
Ontario, and Northern Ontario; PE-Prince Edward Island;
QC-Quebec, Metropolitan Montreal, and Quebec West;
SK-Saskatchewan; YT-Yukon Territory.
Canadian postal code format: ANA NAN (A = Alpha
characters, N = Numeric characters, make sure there is one
space in between the first three characters and the second
three).
Q.
How should I format foreign addresses?
A.
Place the Foreign City consistently in the same field as
Domestic Cities. Place the Foreign State abbreviation, if
any, in the same field as Domestic State Codes. Place the
Foreign Postal Code in the same field as Domestic Zip Codes.
Place the country name in the Country field. |
